DKClothingsLet's Celebrate your elegance

Exchange Policy

At DK Clothings we value your trust and strive to ensure complete satisfaction with every purchase. Each product is carefully inspected, packed, and shipped to maintain the highest standards of quality and authenticity.

Last updated: June 2026

Overview

We do not offer refunds. Exchanges are available only in eligible cases listed below, and only when all conditions — including the mandatory unboxing video — are fully met.

1. No Refund Policy

We do not provide refunds under any circumstances. All purchases made on our website are final. By placing an order, you acknowledge and agree to this policy.

See our dedicated No Refund Policy page for further details.

2. Exchange Policy (Eligible Cases Only)

We offer exchange only in the following cases:

  • Product received is damaged.
  • Product received is incorrect (product mismatch).

No exchange will be accepted for any other reasons, including personal preference, dislike, or change of mind.

3. Mandatory Unboxing Video (Very Important)

  • Customers must record a clear, continuous, unedited unboxing video at the time of opening the package.
  • The video must clearly show the sealed package.
  • The video must clearly show the opening process.
  • The video must clearly show the product inside the package.

Without this video, no exchange request will be accepted under any circumstances.

4. How to Request an Exchange

  • Contact us within 48 hours of delivery with your order number and the unboxing video.
  • Clearly describe the issue — damaged product or incorrect item received.
  • Our team will review your video and order details before approving any exchange.
  • Do not use or wash the product while your request is under review.

5. Exchange Process

  • Once the issue is verified through the unboxing video, your exchange request may be approved.
  • Customer must self-ship the product back to us — we do not provide pickup service.
  • You may use any reliable courier service at your own cost.
  • After we receive and verify the returned product, we will dispatch the correct replacement product.
  • Replacement is subject to stock availability.

Non-Exchangeable Situations

  • Requests without a valid unboxing video.
  • Issues reported after the allowed reporting window without valid proof.
  • Products that show signs of use, washing, or damage caused after delivery.
  • Personal preference, size dislike, colour change of mind, or similar reasons.

Related Policies

See our No Refund Policy, Shipping & Returns, and Terms & Conditions.

Contact

Exchange requests and enquiries: support@dkclothing.com or visit our Contact page.